The bottom line effect when employees live the vision.

A couple weeks ago, my wife and I tried a new restaurant, Bosscat, in downtown Houston. The name didn't make sense to me, but it had excellent ratings on Yelp. For only $$, it appeared worthy of a test. I am always up for something new. Having spent a career in corporate sales, dining around the world, the expectation wasn't to be blown away. To say we were pleasantly surprised is an understatement.

The experience started at the hostess stand. As we were walking up, this young woman was obviously happy to be there, literally dancing, and stopped to greet us as if we were old friends. If we weren't in the midst of Covid, I suspect she would have hugged both of us. This set the mood for the rest of the evening. The waitress was also excellent. She was bright, engaging, knew the menu and gauged our level of contact required to perfection. Turns out she had only been with the establishment for two weeks and it was part of her training to be the banquet manager (What?!). Bosscat is also a whiskey bar, with a whiskey room that would fit in any five star, upscale dining establishment. After finding out I like scotch, she got us a tour with the whiskey room manager. We then met another super positive person and ended up trying 5 different scotches from Japan. It wasn't just a meal, but the best dining experience I believe I have ever had.

Bottom line, The added attention and trying the scotches added about 40% to the bill. I would do it again in a minute.